Disputants and mediators together determine a mediation’s success, sometimes only in retrospect. This interactive plenary will explore opportunities prior to and during a session, when the mediator may support-even enhance-parties' abilities to make the most of their mediation experience. Drawing on the academic and professional literature as well as extensive experience across civil, community, restorative justice and public policy contexts, this plenary will consider promising practices regarding case screening and client preparation before mediation. The thorny ethical issues of pressure and coercion during mediation will also be examined through case studies, theoretical bases, and practical implications.

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