The performance of dispute resolution program personnel and practitioners is a critical driver of how a dispute resolution system functions. To ensure high quality and consistent services, attention is given to the qualifications and selection of personnel and practitioners, standards of practice (including cultural competency), and the training and support provided in alignment with those standards.
Qualifications & Selection
Requirements (e.g., relevant experience, education, and training) for dispute resolution program personnel and practitioners are defined and used during the recruiting and selection process.
Standards of Practice
There are clearly articulated expectations of practice for personnel and each type of practitioner.
Cultural Considerations
Dispute resolution program personnel and practitioners respect cultural and linguistic diversity and engage in ongoing training.
Supervision & Support
Leadership monitors adherence to standards of practice and provides ongoing support to personnel and practitioners to ensure practices align with expectations.
Training & Professional Development
Personnel and practitioners are provided initial training and continuing professional development opportunities in alignment with articulated standards of practice.
Resources
- Causes and Solutions of Performance Issues (table to assist managers)
- Will Training Help? (flowchart)
Additional resources can be found by selecting the “Learn More” button for each element listed above.