Successful dispute resolution systems have mechanisms in place that enable people to easily access all available dispute resolution options. Attention is also given to ensure that high-quality services are delivered in a timely manner. Consideration is given to the following elements of program access and delivery: intake process, case management, technical assistance, participant preparation, as well as diversity and inclusion.
Intake Process
Available dispute resolution processes are understandable, comprehensive, accessible and not burdensome for intended audiences.
Case Management
Cases are managed in a timely, consistent, compliant, and effective manner.
Technical Assistance
Information is shared on the appropriate uses of various dispute resolution processes available and how to access them.
Participant Preparation
Resources and supports are available to help potential participants prepare for a specific dispute resolution process.
Diversity & Inclusion
Efforts are made to understand the interests and experiences of individuals from diverse and underserved communities and how they are impacted by the system.
External Resources
- Understand Needs and Experiences of Users
- Visualize Process with a Flowchart (excel template included)
- Determine Root Cause with Fishbone Diagram (excel template included)
Additional resources can be found by selecting the “Learn More” button for each element listed above.